Technology trends in the Video Industry

Introduction

April 19, 2019

Video Surveillance in the traditional sense is going through a fundamental transformation with advancement of technology. These technological advancements are typically resisted by large institutions, such as banks, because of the large capital expenditure involved in transitioning to a modern, scalable and upgradeable future proof system. Very often this short-sighted view comes at a long-term cost where both bank customers and the banking industry suffer. The amount of capital lost by the banks, the forfeited customer trust in the banks cannot be easily measured

Technology trends in the Video Industry

  1. Analog cameras being replaced by digital cameras
  2. Unlike a decade ago, when each camera had its own proprietary interface, the interface is now standardized thereby lifting the monopoly and allowing several players to enter the market
  3. NVR’s being replaced by powerful Servers that are capable of scaling both compute wise and storage wise. This shift is being resisted just as a decade ago IT infrastructure personnel resisted moving infrastructure to the cloud. Almost all fortune 500 companies have either moved their IT infrastructure to the cloud or are in the process of doing so today
  4. The fastest and most reliable growth in the Video Surveillance Industry is occurring in the area of Video Software. Simple motion detection, line crossing, unattended object and so on, video analytics performed by almost all vendors, is quickly becoming a thing of the past. The advancement in hardware technology now allows a many fold increase in software performance without impacting the incoming video stream. In the past, software algorithm implementation was limited by the available hardware thereby impacting the incoming video stream where frame loss and jitter would compromise the surveillance system. Customers today are demanding sophisticated features and requirements that were not seen in the past
  5. Increase in network speeds over the past decade have been exponential. This in itself lends to several new and exciting possibilities. For example, in a critical video application, more than one compute node could be processing the same video stream and looking for information that a single node possibly cannot perform

Banking Industry

Where does all this lead us to is the question that needs to be answered. We will illustrate these technology advancements and how the banking industry can benefit from them

  1. Actionable Video Intelligence: The key phrase that will transform all video applications across all industries
  2. Facial Recognition: Applicable inside the ATM booth as well as when a customer enters the bank premises. Triggers the need for an overall Banking Application that ties together several different aspects of Banking Operations
  3. Trapping customer transactions at ATM booth: Transmit Customer Photo to backend Bank Database every time an ATM transaction occurs. Fraud detection possibilities if several such transactions occur in quick succession at different ATM booths
  4. Scamming: Software that detects scamming inside the ATM booth, generates an alarm and locks the entry/ exit ATM booth door
  5. Non-Booth ATM scenarios: Implement “loitering” and “crowd detection” video analytics algorithms within vicinity of public ATM and generate alarms if necessary
  6. Monitor bank personnel performance and analytics based on customer queue length: Can be implemented as “Actionable Video Intelligence” to provide feedback to Bank Management. This is a Machine learning and Artificial Intelligence application that gives management feedback that allows a better satisfiable customer experience by observing real time occurring processes. This will eventually lead to a “SOP” … Standard Operating Procedure which holds all personnel accountable
  7. Monitor inside and outside Bank premises using standard PTZ cameras: Adds to overall performance and security of the Bank in case of an emergency

Overall Actionable Video Intelligence Platform: Possibilities

A Secure Banking Industry Example using “Actionable Video Intelligence”

NOTES:

  1. ATM Skimming is widespread in the US and is spreading across the world. This technique employs a fake device placed over the ATM keyboard which records the Bank Account information and the PIN number when a debit card is inserted. These techniques is also used at POS venues, Gas/ Petrol pump stations but these skimming devices have a different physical appearance that match the POS equipment. However, the underlying technique of skimming is the same. Hundreds of these incidents are being reported per month and there is no easy way of catching the culprits. A camera placed in the vicinity, with skimming detection software, can video tape the incident and generate alerts to the proper authorities. Earlier the magnetic tape behind the CARD was eliminated to be replaced by a chip. This drastically reduced the number of fraud cases but in the case of skimming the chip card is useless
  2. The stolen customer bank information from skimming is then used to make FAKE cards. These FAKE cards are then used to commit FRAUD. The pattern being: repeated use of the card at several close by ATMs to empty customer bank accounts. All these scenarios can be dealt a blow by implementing “Actionable Video Intelligence Software”. Moreover, if every transaction is trapped with a photo of the person plus a small video clip and relayed back to the bank monitoring system, it can alert the bank authorities immediately. If Facial Recognition is used then that introduces another barrier to committing fraud by denying the person access to the account as well as locking the door to the ATM booth. There are several possibilities using software that can possibly eliminate fraud across the banking system. Imagine an USB stick with malware that is inserted into a computer to create havoc in the systems that it infects. Skimming is similar because the only point of entry into the secure banking network is the ATM or POS entity. Banks have their entire network secured and no external access is allowed plus all point to point communication is encrypted using a 512 bit key AES algorithm. So, the criminals have figured out a weakness in the Banking System armor which we believe can be solved using software